Mediatel and Coronavirus COVID-19

Our primary thoughts are with those affected around the world, the health of our teams and the continuity of our services. We check the information and advice from the World Health Organisation and the UK Government daily and follow the recommended guidelines.

Our platforms run entirely on cloud-based infrastructures so are not dependent on hardware or staff in the Mediatel office. Our teams are well-practised in working remotely, including from home when needed — as demonstrated each year during the Christmas holidays when our offices are closed. Staff can operate and collaborate remotely through team chat applications, video chat, cloud-based tools and VPN access and all phone lines can be redirected.

Our technology teams can continue to monitor activity on our sites remotely, and will still respond immediately to resolve any issues.

Our helpdesk teams can be contacted as normal by telephone and email: see our contact details.